Thank you for choosing our products and services. This Payment Policy explains the accepted payment methods, payment terms, bank transfer information, order confirmation, deposits, balance payments, and related responsibilities.
By placing an order with us, the customer agrees to follow the payment terms stated in the quotation, proforma invoice, sales contract, or order confirmation.
1. Accepted Payment Methods
We currently accept the following payment methods:
- Bank transfer
- International wire transfer
- Other payment methods agreed in writing by both parties
For international orders, bank transfer or international wire transfer is the preferred payment method.
2. Bank Account Information
Customers may make payment to the following company bank account:
Account Name: CT TNHH CONG NGHE THONG MINH HEROSHEIM
Account Number: 1062482025
Bank Name: VIETCOMBANK – Joint Stock Commercial Bank for Foreign Trade of Vietnam
SWIFT Code: BFTVVNVX
Please make sure that the payment information is entered correctly before completing the transfer.
3. Payment Terms
Payment terms may vary depending on the product type, order value, production requirements, customization level, and agreement between both parties.
For standard orders, customers may be required to make full payment before shipment.
For customized products, project orders, or bulk orders, the payment terms may include:
- Deposit payment before production
- Balance payment before shipment or delivery
- Other payment schedule agreed in the quotation, invoice, or contract
The specific payment terms will be confirmed before the order is processed.
4. Order Confirmation
An order is considered confirmed only after:
- Product details, quantity, specifications, and price have been confirmed
- The customer has accepted the quotation or proforma invoice
- The required deposit or full payment has been received
- Both parties have confirmed the production or delivery arrangement
For customized or made-to-order products, production will only begin after receiving the required payment and final confirmation from the customer.
5. Deposit Payment
For customized products, project orders, or special production orders, a deposit may be required before production begins.
The deposit is used to arrange materials, production schedule, technical preparation, and related order processing.
Once production has started, the deposit may not be refundable unless otherwise agreed in writing.
6. Balance Payment
The balance payment must be completed before shipment, delivery, or release of goods, unless otherwise agreed by both parties.
For international orders, goods will not be shipped until the full required payment has been received and confirmed.
For domestic delivery or project orders, the payment schedule will follow the agreement stated in the quotation, invoice, or contract.
7. Payment Confirmation
After completing the payment, customers are requested to send us the payment receipt or bank transfer confirmation.
Payment confirmation should include:
- Customer name or company name
- Order number or invoice number, if available
- Payment amount
- Payment date
- Bank transfer receipt or transaction reference
We will verify the payment with our bank. Order processing, production, or shipment will proceed after the payment is confirmed.
8. Bank Fees and Transaction Charges
All bank fees, transfer charges, intermediary bank charges, and international transaction fees shall be borne by the customer, unless otherwise agreed in writing.
Please make sure that the final amount received matches the invoice amount. Any shortage caused by bank charges may need to be paid before shipment or delivery.
9. Currency
The payment currency will be stated in the quotation, proforma invoice, sales contract, or order confirmation.
For international orders, payment may be made in USD or another agreed currency. For domestic orders in Vietnam, payment may be made in VND unless otherwise agreed.
Exchange rates, if applicable, will be confirmed at the time of quotation or payment.
10. Late Payment
If the customer fails to make payment according to the agreed schedule, we reserve the right to:
- Delay production
- Delay shipment or delivery
- Hold the goods until payment is completed
- Adjust the delivery schedule
- Cancel the order if payment is not completed within the agreed period
Any additional costs caused by late payment, such as storage fees, logistics changes, or price adjustments, may be borne by the customer.
11. Cancellation and Refund
For standard products, cancellation and refund requests will be reviewed based on the order status.
For customized products, made-to-order items, or project orders, cancellation may not be accepted once production has started or materials have been prepared.
Refunds, if applicable, will be processed according to the actual situation and written agreement between both parties.
Bank charges, transaction fees, and other related costs may be deducted from the refundable amount.
12. Payment Security
Customers are advised to verify all bank account information carefully before making payment.
We are not responsible for losses caused by payment to an incorrect bank account, fraudulent third-party information, or unauthorized payment instructions not officially issued by our company.
If there is any doubt about the payment information, please contact us directly for confirmation before transferring money.
13. Invoice and Payment Documents
We can provide invoices, proforma invoices, receipts, or other payment-related documents upon request.
Customers should provide accurate company information, billing details, tax information, and contact details before invoice issuance.
14. Contact Us
For any questions regarding payment methods, bank transfer, invoices, or payment confirmation, please contact us:
Company: CT TNHH CONG NGHE THONG MINH HEROSHEIM
Bank: VIETCOMBANK – Joint Stock Commercial Bank for Foreign Trade of Vietnam
Account Number: 1062482025
SWIFT Code: BFTVVNVX
Zalo / WhatsApp: 0386 122 996
Website: https://herosheim.vn/
Email: [email protected]
Address: No. 06-106, Paradise Bay 6, Ocean Park 3, Hung Yen, Vietnam
